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"System
"Enrollment
Enrollment System
Decades ago, hotels had a difficult time getting guests to leave after spending the night. Finally, someone had the idea of posting a notice on the inside of the door stating, “Checkout is at 11am sharp. Failure to
checkout on time will result in additional charges.” The problem instantly reduced from major to miniscule. That is the power of the written word and that is the strategy behind the Enrollment System Presentation Binder we’ll build over the next two modules.
One of the best “enroll by the numbers” systems is to use and enrollment binder combined with an emotionally charged script for each page. This important tool will increase the consistency, professionalism and success of your enrollment conferences.
Each page of the binder has a purpose and includes specific qualifying questions to reveal any potential objections and keep your staff member in charge of the presentation.
However, most of the selling and persuasion needs to happen in the trial course. The trial course does all of the heavy lifting for persuasion.
This binder simply reinforces what was taught to demonstrate that the values taught in the trial course are truly the bedrock of the school. Plus, it provides information on your various programs to help make the options crystal clear to the prospect.
This month we’ll work on the scripts and question and then next month we will build the binder in a way that you can customize for your needs.
The binder helps you lock down your enrollment system because it
will provide a consistent look and feel regardless of who is making the presentation. The binder is like a checklist of the benefits the student will
receive in a more program specific manner.
The binder also has images of your students actively enjoying your programs so it has an emotional quality that a straight sales presentation might lack. A picture is truly worth a thousand words and this binder makes that happen.
Using the binder not only demonstrates a higher level of professionalism, but it gives the presenter a tangible tool to share his or her excitement and enthusiasm for the school and the results it’s producing for students.
Creating Ideal Students
In past MATA Masters Modules we had you define the “Ideal Student.” In order for a new student to become an “Ideal Student” it’s important that you communicate and manage your expectations in a clear, professional manner. The binder goes a long way towards accomplishing that important goal.
Here is what most schools need to know in order to enroll an ideal student.
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Will the student be living in the area for at least one-year? Preferably they will be here long enough to earn a black belt, but one year is a good start.
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Can and will they attend twice a week according to the schedule?
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Is this person capable of paying consistently?
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Are there any other activities that might come up and interfere with your attendance? Baseball? Soccer? Vacation?
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Do they have any physical issues that might hinder their training?
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Are you as instructor and he or she as student clear on the primary benefits the student is seeking? This is important to know because if and when the student begins to lose interest, we have to bring them back to what motivated them to contact you in the first place.
7. Are you willing to practice to make sure you get as much as you can out of the training?
The presenter has to be able to communicate these expectations in a tactful, professional manner and the binder is designed to make that easy.
With each question the presentation comes to a roundabout. If the answer is “Yes” then you may continue on the journey towards enrollment. If the answer is “No” or “Not sure” then you circle back to readdress and resell.
Here is a key point; If you want Ideal Students, you have to make the decision how many or which “No” answers you will accept to enroll the student. If your answer is zero, then you may not enroll as many students but the ones you do will be the closest to “ideal.” If you allow a number of “Nos” then your program might fill up faster at a cost of student retention, quality and enthusiasm.
Download the PDF to read qualifying questions.
